Refund policy

We want to make sure you choose the right product so if you are not sure about anything or want further information or advice on what to buy, please chat to us first. Your usual statutory consumer rights apply on all goods, you can send them back if in an original condition within 30 days for a full refund. All returns must be paid for by the customer unless it is a genuine error of Bike Boom or a warranty issue. Some card issuers take days to put the money back into your account and Paypal can take up to a month.